Refund policy

Last updated: October 27, 2026

We want you to be happy with your FrostAway cover. If you are not, you can return it.

30-day returns

You have 30 days from the day you receive your order to request a return. The item must be unused, in the same condition you received it and in its original packaging.

How to start a return

1. Email us at alberthgonz57@gmail.com with your order number and the reason for the return.
2. We will reply with the return address and instructions. Please do not send items back without contacting us first: packages sent to the wrong address cannot be refunded.

Returns are free of charge: we will tell you how to send it back at no cost to you.

Damaged, defective or wrong items

Please check your order when it arrives. If the item is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and a photo of the problem, and we will send a replacement or a full refund.

Refunds

Once we receive and inspect your return, we will email you to confirm it. Approved refunds are issued to your original payment method within 3–5 business days. Your bank or card issuer may take a few extra days to show the money in your account.

Exchanges

The fastest way to get a different option (for example, the 2-pack) is to return the item you have and place a new order.

EU and UK customers

You also have the legal right to cancel your order for any reason within 14 days of receiving it. Our 30-day policy already includes and extends this right.

Questions

Contact us at alberthgonz57@gmail.com.